In a recent series of posts on HBR, Susan Cramm talked about the problem of getting IT leaders and business leaders to agree on how to approach system redesign projects. That led naturally enough to a discussion about Big-Bang versus iterative approaches, and how the latter make some business leaders nervous. The paradox is that an iterative approach sounds open-ended and difficult to control, but a well thought-out iterative approach often delivers value to the organization more quickly. That begs the question, what does a well thought-out iterative approach look like? Most system implementation projects involve groups of people learning to work in new ways, so a better way to phrase it might be what does a ‘learning approach’ look[…]
Integrating two service businesses included integrating service records across operations. Both companies had come into their new corporate home with the same records management system, but there were challenges.